Terms of service: an agreement between you and TropicalTees to enter and use this website and services. Please appreciate and understand that this is a legal world and that you, by not immediately leaving this website now or immediately after reading our terms of service are accepting our services under the terms of this agreement.
It is your obligation to keep yourself informed of any changes that may occur between visits, as using our services each time is under the condition that you accept all our terms and conditions. We may change our terms and conditions from time to time without expressly informing you.
Once received we will organise a replacement or a refund ASAP.
In the unlikely event you're unhappy with your product please follow these instructions to return / receive a new product: Email us at firstname.lastname@example.org with;
Once we have received this email we will organise a replacement /refund for you if the order meets our user agreement/return policy. You may have to return the product back to TropicalTees.
We do not refund or exchange for change of mind, errors in approved proofs, errors from non 'print ready' artwork, shipping or stock delays or if the customer chooses the wrong garment size. # Note: sizing measurements online are within +-1.5cm, anything outside of this is faulty. Print dimension / print placement measurements are within +-2cm and anything outside of this is faulty. Proof approval is important and written approval is required before we can print a job. Payment of a job also constitutes approval.
Clients must ensure that the artwork, qty and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address before the due date.
We guarantee our processing and printing timeframes on our orders, but in the unlikely event that there is an error due to the courier or Australia Post, we cannot take responsibility, but in this rare instance we can refund your shipping costs in full. If you order express shipping and your location is rural, international or not covered by the Australia Post National Express Post Network then we cannot take responsibility for shipping timeframes. Please contact us so we can look after you, well before your due date. We want you to receive your garments on time!
BYO supplied garments & apparel are supplied at the customer’s risk.
Whilst print errors are rare, please remember that if a print or production error occurs on BYO apparel, replacement items cannot be sourced by us & will not be reimbursed. If you have concerns regarding BYO apparel, it is suggested that you instead choose items from product range, as replacements will be sourced for these items in the unlikely event of an error.
Garments will not shrink if the correct washing guidelines on the t shirt labels are followed; if you believe the garment was washed correctly please send us an email following our return instructions. NOTE: ONLINE ORDERS OR ORDERS WHERE YOU UPLOAD YOUR OWN ARTWORK TropicalTees takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
TropicalTees is not responsible for checking or modifying your artwork if you upload it directly to the site; to make changes such as; colour changes, background removal or design work please email email@example.com or call us to discuss artwork before uploading your image to our designer.
NOTE: WHOLESALE, SCREENPRINTING & EMBROIDERY ORDERS
All orders placed over the phone, email or in person are subject to the the same return procedure and also the Proof Approval Disclaimer. Proof Approval Disclaimer: Verbal agreement, payment of an invoice or emailing a reply with approval constitutes authority to proceed.
Clients are requested to check thoroughly before approving. We have taken the utmost care creating your artwork, however are not liable for client error. Due to the production process, colours, position, size & scale are indicative only.
TropicalTees's standard delivery time is shipping from 14 business days. This is because all items are custom printed per order.
Same Day Orders placed before 11am on a Monday-Friday will aim to be dispatched the same day and arrive on the next business day, dependent on the Express Post Network. Orders placed after 11am will be shipped out the following business day.
We are not held responsible for any technical problems or freight carrier delays on deliveries of goods if we ship out on time (prior to 5:00pm on a business day). We provide tracking numbers on all purchases. Once shipped we are not liable for any loss or damage of goods in transit from any transportation service such as Australia Post & Capital Transport.
Users are and shall be wholly and exclusively responsible, at their own cost, for:
Users shall not and has no right to either:
Disclosure to Third Party Service Providers and Online Partners. We will only disclose your information to relevant third party service providers and online partners; The Print Bar to print and send our product/s and to Pay Pal who accepts our payments.
User acknowledges that TropicalTees has no obligation to user to provide any training or other support in relation to the use or operation of the Website and/or services.
TropicalTees reserves the right to modify the organisation, structure, content or "look and feel" of the Website and/or the services, and may change, suspend, or discontinue any aspect of the Website and/or the service at any time without notice or any liability to user or any person. TropicalTees shall have complete discretion over the features, functions and other terms and conditions on which the Website and the service is made available.
User acknowledges and agrees that TropicalTees does not permit, authorise or condone and hereby expressly prohibits user from accessing or using the Website and/or the services in a manner that infringes, or is likely to infringe, the Intellectual Property Rights, or any other rights or privileges, of any person anywhere in the world. 5.3 Derivative Material Subject to clause 5.2, user shall own any Intellectual Property Rights in any original material that it authors, designs or creates using the functionality provided by the Website. If the user chooses to add any item to a public gallery, In consideration of the authorisation granted under clause 4.1, User hereby grants to TropicalTees an irrevocable, perpetual, non-exclusive, world-wide licence to do all acts and things (including to authorise other persons to do all acts and things) comprised within the said Intellectual Property Rights.
User Account, Password, and Security You will receive a password and account designation upon completing the Site's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify TropicalTees of any unauthorised use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. TropicalTees cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 6.
User represents and warrants to TropicalTees that, in its use of the Website and the Services provided, it:
SUBJECT ONLY TO CLAUSE 8.1, ALL CONDITIONS, WARRANTIES, REPRESENTATIONS, INDEMNITIES AND GUARANTEES WITH RESPECT TO THE WEBSITE AND/OR ANY OTHER GOODS OR SERVICES THAT MAY BE PROVIDED BY TropicalTees, THAT WOULD OTHERWISE BE IMPLIED BY STATUTE, LAW, EQUITY, TRADE CUSTOM, PRIOR DEALINGS BETWEEN THE PARTIES OR OTHERWISE (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, SUITABILITY, FITNESS FOR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT) ARE HEREBY EXPRESSLY EXCLUDED.
TropicalTees may, in its sole and unfettered discretion, and without users consent, place links on the Website to other websites that are owned or operated by other persons. User acknowledges and agrees that TropicalTees is not responsible for the operation of or content located on any such website, and TropicalTees cannot and does not warrant that the content of such websites is accurate, complete, legal and/or inoffensive. By choosing to link to these other websites, user acknowledges and agrees that it may not make any claim against TropicalTees for any damages or losses of any kind arising from the other website and/or the link.